COMMON QUERIES
You Asked, We Answered
WHAT ARE THE PAYMENT OPTIONS?
VISA
Master Card
American Express
Discover
PayPal
SHIPPING METHOD
USPS is our delivery carrier and we work closely with our partner to ensure your package(s) arrive on time and in good condition.
DO WE OFFER GIFT CARDS?
No
WHAT IS OUR RETURN POLICY?
No Returns or Exchanges Allowed. Please review order prior to check out.
DELIVERY TIMEFRAME
Standard 5-7 business days. Expedite 1-3 business days.
DO WE OFFER CUSTOM CANDLE OPTIONS?
No
HOW WAS THE IDEA OF A SIGNATURE SCENT CREATED FOR OUR BRAND?
Allow us to elaborate. We are all the same on the inside there is no denying this, however in certain places of our life when lit we burn differently to set that particular mood. On the outside is a vessel and no matter how you dress it up and for how much it’s worth we are all the same on the inside. You set the tone for your moment in life. So with this being said there was no need to create many scents but to solely focus on how individually one is created on the outside that sets us apart from others.
DO WE OFFER A SUBSCRIPTION CANDLE?
Yes. Starting August 2021 we'll offer a subscription candle. One (our choice) selected candle will be sent each month as long as you have chosen to select the automatic monthly reoccurring cost of your subscription of $25.00 + applicable taxes and shipping, and have not defaulted in the payment each month. You may cancel at anytime prior to 7 business days of your monthly due. (contact us via email or chat on website for cancellation requests).
CANDLE CARE
Never leave a candle unattended and keep out of reach of children and pets.
Extinguish a candle if it repeatedly smokes, flickers, or the flame is too high.
Keep the wax pool free of wick trimmings, matches, and debris at all times.
Burn your candle between one and four hours at a time for best results.
Before you light your candle each time, your wick should be trimmed to 1/4'' and repositioned to the center.
A draft is a candle's worst enemy. Keep your candle away from ceiling fans, high traffic areas, and vents.
WHAT DO WE RECOMMEND AFTER WAX HAS BURNED COMPLETELY?
Here's a bonus!! Don't throw the vessel away. Did you know the vessel can be used as a sleek planter or catchall, which makes for a new home décor addition?
WAX MELT INSTRUCTIONS
Read and follow all instructions provided with your warmer before use.
Do NOT leave warmer unattended while in use.
Keep out of reach of children and pets.
Do NOT add water.
Do NOT melt on stove top or in non-approved appliances.
Use only in well ventilated areas away from flammable materials.
PRIVACY POLICY
Little Two Scents, LLC ("Little Two Scents, LTS, we, us, or our"), respect your privacy and values the relationship we have with you. This Online Privacy Policy ("Policy") explains what personal information we collect through our websites and online services, how we use that information, to whom we disclose it, and how we safeguard personal information. Unless indicated otherwise, this Policy applies only to personal information collected through the websites, microsites, mobile applications, and other online services of Little Two Scents brand and lines of business that expressly adopt, display or link to this Policy, and then only to the extent indicated (collectively, the "Services").
COV!D -19 UPDATE
During these challenging times we are dedicated to keeping our customers and staff safe. We have implemented safety measures that will protect the safety of our customers such as sanitizing all equipment and work stations and using gloved hands while handling merchandise. Be absolutely certain that you are safe when purchasing from us as your safety as well as ours is first priority.
DO WE OFFER WHOLESALE
We Absolutely do! To inquire send us a message via our website contact form if interested. Our wholesale minimum is 50 per item. We will discuss total cost and deposit and complete expectations to fulfill your wholesale order experience.
RETURNS
No Returns or Exchanges Allowed. Please review order prior to check out.