COMMON QUERIES

You Asked, We Answered

WHAT ARE THE PAYMENT OPTIONS?

VISA

Master Card

American Express

Discover

PayPal


SHIPPING METHOD

USPS is our delivery carrier and we work closely with our partner to ensure your package(s) arrive on time and in good condition.

DO YOU OFFER GIFT CARDS?

No

WHAT IS YOUR RETURN POLICY?

No Returns or Exchanges Allowed. Please review order prior to check out.

DELIVERY TIMEFRAME

Between 3-5 business days

DO YOU OFFER CUSTOM CANDLE OPTIONS?

No


HOW WAS THE IDEA OF A SIGNATURE SCENT CREATED FOR OUR BRAND?

Allow us to elaborate. We are all the same on the inside there is no denying this, however in certain places of our life when lit we burn differently to set that particular mood. On the outside is a vessel and no matter how you dress it up and for how much it’s worth we are all the same on the inside. You set the tone for your moment in life. So with this being said there was no need to create many scents but to solely focus on how individually one is created on the outside that sets us apart from others.

DO WE OFFER SUBSCRIPTION BOXES?

Yes, we now offer subscription boxes this will begin August 2021 through end of year 2021. Please select the option provided when making purchase(s). This is/will be a reoccurring monthly subscription (per item) selected. Whenever you would like to cancel we ask that you do so 7 days prior to your monthly renewal so that you are not charged and your item does not ship. For cancellation please fill out the CONTACT SUPPORT form on home page, or click the email link shown on the home page littletwoscents@gmail.com or click the contact us button at the bottom of the home page. We provide multiple ways to get in touch with us to provide great customer service to you.

CANDLE CARE

  • Never leave a candle unattended and keep out of reach of children and pets.

  • Extinguish a candle if it repeatedly smokes, flickers, or the flame is too high.

  • Keep the wax pool free of wick trimmings, matches, and debris at all times.

  • Burn your candle between one and four hours at a time for best results.

  • Before you light your candle each time, your wick should be trimmed to 1/4'' and repositioned to the center.

  • A draft is a candle's worst enemy. Keep your candle away from ceiling fans, high traffic areas, and vents.

WHAT DO WE RECOMMEND AFTER WAX HAS BURNED COMPLETELY?

Here's a bonus!! Don't throw the vessel away. Did you know the vessel can be used as a sleek planter or catchall, which makes for a new home décor addition?

WAX MELT INSTRUCTIONS

  • Read and follow all instructions provided with your warmer before use.

  • Do NOT leave warmer unattended while in use.

  • Keep out of reach of children and pets.

  • Do NOT add water. 

  • Do NOT melt on stove top or in non-approved appliances.

  • Use only in well ventilated areas away from flammable materials.

PRIVACY POLICY

Little Two Scents, LLC ("Little Two Scents, LTS, we, us, or our"), respect your privacy and values the relationship we have with you. This Online Privacy Policy ("Policy") explains what personal information we collect through our websites and online services, how we use that information, to whom we disclose it, and how we safeguard personal information. Unless indicated otherwise, this Policy applies only to personal information collected through the websites, microsites, mobile applications, and other online services of Little Two Scents brand and lines of business that expressly adopt, display or link to this Policy, and then only to the extent indicated (collectively, the "Services").

COV!D -19 UPDATE 

During these challenging times we are dedicated to keeping our customers and staff safe. We have implemented safety measures that will protect the safety of our customers such as sanitizing all equipment and work stations and using gloved hands while handling merchandise. Be absolutely certain that you are safe when purchasing from us as your safety as well as ours is first priority.

 
Candles and Essential Oils

RETURNS

No Returns or Exchanges Allowed. Please review order prior to check out.